ROC Studios Privacy Policy
Effective Date: February 09, 2019
Last Updated: September 01, 2025
ROC Studios LLC (“ROC Studios,” “we,” “our,” or “us”) operates the website www.rocstudios.tv
and provides related services including digital marketing, video production, photography, web development, hosting, and communications (“Services”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data, and how you can exercise your privacy rights.
1. Information We Collect
We may collect the following categories of information:
Personal Identifiers: Name, email address, phone number, mailing address, company name, account login credentials.
Communications Data: Information you provide when you contact us, sign up for newsletters, or opt into SMS/email updates.
Payment/Transaction Data: Limited billing and payment details processed securely via third-party providers.
Technical & Usage Data: IP address, device type, browser type, operating system, pages visited, referral sources, and interactions with our Services.
Cookies & Tracking: Cookies, beacons, and tracking pixels used for analytics, personalization, security, and advertising.
2. How We Use Your Data
We process your personal data for purposes including:
Delivering and improving our Services
Responding to inquiries and providing customer support
Sending service-related communications and updates
Providing marketing communications with consent (email/SMS/newsletters)
Processing transactions and billing
Securing our Services and preventing fraud
Meeting legal, regulatory, and compliance obligations
3. Messaging, SMS, and A2P 10DLC Compliance
If you opt in to receive text (SMS/MMS) or voice communications, we use providers such as Twilio. To comply with U.S. carrier rules and A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations, we follow these requirements:
Opt-In: We only send SMS/MMS if you have explicitly opted in (e.g., by signing up online, replying with an opt-in keyword, or providing written consent).
Opt-Out: Every message includes instructions to stop future messages (e.g., reply “STOP”). Opt-out requests are honored promptly.
Message Content: We will not send prohibited, unlawful, or spam content.
Consent Records: We maintain records of opt-in/opt-out for compliance.
Message Frequency: Frequency will be disclosed at the time of opt-in. Standard carrier rates may apply.
4. How We Share Information
We do not sell your personal information. We may share limited data:
Service Providers: With trusted partners (e.g., hosting, analytics, payment processors, Twilio for communications).
Legal Obligations: When required by law, subpoena, or to protect our rights or users.
Business Transfers: In connection with mergers, acquisitions, or asset sales.
5. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention is required by law. After expiration, data will be deleted or anonymized.
6. Security
We use industry-standard administrative, technical, and physical safeguards to protect your data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection.
7. Your Privacy Rights
Depending on your location, you may have rights under privacy laws including California CCPA/CPRA, Virginia CDPA, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and GDPR/UK GDPR (if outside the U.S.). These rights may include:
Accessing the personal information we hold about you
Correcting inaccurate information
Requesting deletion of your information
Opting out of data sales/sharing or targeted advertising
Restricting or objecting to processing
Withdrawing consent (where processing is based on consent)
You may submit requests to exercise your rights by contacting us (see Section 11).
8. Children’s Privacy
Our Services are not intended for children under 18 years old. We do not knowingly collect data from minors. If we learn that we have inadvertently collected data from a minor, we will delete it.
9. International Data Transfers
If you access our Services from outside the U.S., your information may be transferred and processed in the U.S. and other jurisdictions. We ensure appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers where required by law.
10. Changes to This Policy
We may update this Privacy Policy periodically. When changes are material, we will notify you via the website or other direct means (e.g., email). Please review this page regularly.
11. Contact Us
If you have questions or wish to exercise your privacy rights, please contact us at:
ROC Studios LLC
Phone: (949) 627-8383
Email: [email protected]